Nickly Support

Last updated: November 3, 2026

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Thank you for using Nickly. We are here to help.

Frequently Asked Questions

Does Nickly upload the names I type?

No. Names are styled on your device, and favorites and history stay on your device. Ads and analytics services never receive your names.

Some symbols show up as boxes in my game. Why?

Each game decides which characters it can display. Look for styles marked as working in most games; styles with a warning use characters that some games do not support. Try a different font or decoration if one does not display.

My game says the name is too long.

Fancy characters can count as more than one character in some games. Check the length counter on each style and pick a shorter decoration.

How do premium decorations work?

Locked decorations can be unlocked for 24 hours by watching a short optional video, or permanently with Nickly Pro. If no video is available, please try again later.

I bought Pro. How do I get it on a new device?

Install Nickly, sign in with the same app store account you purchased with, and tap Restore purchases in the Tools tab.

How do I get a refund?

Purchases are processed by the app store you downloaded Nickly from, so refunds are requested through that store.

Can I change my ad privacy choices?

Yes. Where consent is required, tap Privacy choices in the Tools tab. You can also reset or limit your advertising identifier in your device settings. See the Privacy Policy.

Will I lose my favorites if I uninstall the App?

Yes. Favorites and history are stored only on your device and are deleted with the App, unless they were included in a system backup you already made.

Contact Us

If you have questions, feedback, or run into any issues, please email:

Email: channle5181@gmail.com

We typically respond within 24 hours on business days.

Related: Privacy Policy · Terms of Service